Contact Centre
- 24/7/365 access to our helpline
- Single contact centre number
- Web chat for instant connect
SOC
- Monitor over-all service quality
- Qualitative check on new links
- Proactive action on service degradation & outages
Relationship Management
- Maintain & manage regular contact with customers
- Single point of contact for resolution
- Upgrade support & additional services
Installation and Repair
- Faster delivery and repairs through the use
- of cutting-edge technology and “TABs”
- Premise visits for repairs & replacement
Program Management Team
- Manage delivery framework for complex
- product & solutions
- Feasibility checks for new services
- Continuously improve order to activation time across businesses
iManage
- A self-care portal to help
- manage your business service